Question 1

How do credits work?

Accepted Answer

Credits are what you spend on creating images, videos, or animations. Each model uses a different amount of credits based on the type of generation, duration, and resolution.

Question 2

How many images or videos can I create?

Accepted Answer

It depends on your plan and the models you use. You can check all the details directly inside the app.

Question 3

Is my subscription automatically renewed?

Accepted Answer

Yes. Your plan renews automatically so you never lose access. You can cancel anytime in your account settings — your plan stays active until the end of the billing period.

Question 4

Do unused credits roll over?

Accepted Answer

No, they don’t roll over. Be sure to use your credits within the current billing cycle.

Question 5

Can I change my subscription after purchase?

Accepted Answer

Yes. Upgrades take effect instantly, and your credits update right away.

Question 6

What if I need more credits?

Accepted Answer

If you need more credits, you can upgrade your plan for a higher monthly limit or buy extra credits from credit store to generate more media without changing your current subscription. Purchased credits are added instantly and can be used across all supported models.

Question 7

How do I check my credits?

Accepted Answer

You can find your current credit balance in the top-right corner of your homepage. It shows how many monthly credits you still have left.

Question 8

Unlimited Generation – How It Works

Accepted Answer

You can enjoy unlimited generations with the models included in this plan without using credits.

Question 9

Credit-Based Generation - How It Works

Accepted Answer

In credit-based generation, each generation consumes credits from your balance. The credits included in your subscription reset at the start of each billing cycle and do not carry over to the next month. To maximize your subscription value, we recommend utilizing your full balance before the month ends.

Question 10

Are there any hidden fees?

Accepted Answer

No. What you see is exactly what you pay. No extra charges or surprises.

Question 11

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including PayPal and Stripe.

Question 12

What is your refund policy?

Accepted Answer

All purchases are non-refundable. For full details, please check our Terms of Use for more details.

Pick Your Plan

Compare Loova plans

Got more questions?
We have all the answers.

How do credits work?

How many images or videos can I create?

Is my subscription automatically renewed?

Do unused credits roll over?

Can I change my subscription after purchase?

What if I need more credits?

How do I check my credits?

Unlimited Generation – How It Works

Credit-Based Generation - How It Works

Are there any hidden fees?

What payment methods do you accept?

What is your refund policy?

Pick Your Plan

Compare Loova plans

Got more questions? We have all the answers.

How do credits work?

How many images or videos can I create?

Is my subscription automatically renewed?

Do unused credits roll over?

Can I change my subscription after purchase?

What if I need more credits?

How do I check my credits?

Unlimited Generation – How It Works

Credit-Based Generation - How It Works

Are there any hidden fees?

What payment methods do you accept?

What is your refund policy?

Got more questions?
We have all the answers.