Question 1

How do credits work?

Accepted Answer

Credits are what you spend on creating images, videos, or animations. Each model uses a different amount of credits based on the type of generation, duration, and resolution.

Question 2

How many images or videos can I create?

Accepted Answer

It depends on your plan and the models you use. You can check all the details directly inside the app.

Question 3

Is my subscription automatically renewed?

Accepted Answer

Yes. Your plan renews automatically so you never lose access. You can cancel anytime in your account settings — your plan stays active until the end of the billing period.

Question 4

Do unused credits roll over?

Accepted Answer

No, they don’t roll over. Be sure to use your credits within the current billing cycle.

Question 5

Can I change my subscription after purchase?

Accepted Answer

Yes. Upgrades take effect instantly, and your credits update right away.

Question 6

What if I need more credits?

Accepted Answer

If you need more credits, you can upgrade your plan for a higher monthly limit or buy extra credits from credit store to generate more media without changing your current subscription. Purchased credits are added instantly and can be used across all supported models.

Question 7

How do I check my credits?

Accepted Answer

You can find your current credit balance in the top-right corner of your homepage. It shows how many monthly credits you still have left.

Question 8

How does Unlimited work?

Accepted Answer

With Unlimited, you can generate content without using credits on supported models, resolutions, and quality tiers included in your plan.
To keep the experience smooth for everyone, we manage system resources intelligently behind the scenes:
Smart Speed Management: During peak traffic hours, generation speed and concurrency may adjust temporarily. This helps ensure stable performance for all Unlimited users.
Platform Stability: If the system is under heavy load, processing limits may adapt automatically to maintain reliability and prevent slowdowns.
Switch to Credit Mode Anytime: Need maximum speed instantly? You can turn off Unlimited at any time and switch to Credit Mode to bypass the standard queue and generate at full speed.
Designed for Individual Use: Unlimited is intended for personal, human usage. Automation tools, credential sharing, or reselling access are not supported.
Account Protection: If we detect unusual activity, Unlimited access may be temporarily paused for review. Once everything looks normal, it will be restored quickly.

Question 9

How does the 365 Unlimited promo work?

Accepted Answer

The 365 Unlimited promo gives you one full year of unlimited generations on the specific models listed in your plan’s card.
Here’s how it works:
One full year of Unlimited: Your unlimited access starts immediately from the moment you purchase and stays active for 12 months.
Subscription required: Unlimited access remains active as long as your subscription is active. If you cancel your plan, your unlimited access will end when your current billing cycle finishes.
Who can get it: The promo applies to both new users and existing subscribers on eligible plans during the promotion period. When the promo activates, all eligible active subscribers automatically receive a 1-year extension of unlimited access starting from the promo launch date.
Different models, different durations: Some models may have different unlimited durations. You can check the exact number of unlimited days on each model’s icon on the pricing page.
Queue system: Unlimited generations run in the standard queue. If you use credits, those generations run in the priority queue for faster processing.
Fair use policy: Unlimited is designed for normal human usage. Automation tools, scripts, or non-human activity may trigger a temporary pause for manual review. Once usage is confirmed as normal, access will be restored. This ensures stability, performance, and fair access for everyone using Unlimited.

Question 10

Are there any hidden fees?

Accepted Answer

No. What you see is exactly what you pay. No extra charges or surprises.

Question 11

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including PayPal and Stripe.

Question 12

What is your refund policy?

Accepted Answer

All purchases are non-refundable. For full details, please check our Terms of Use for more details.

Pick Your Plan

Compare Loova plans

Got more questions?
We have all the answers.

Pick Your Plan

Compare Loova plans

Got more questions? We have all the answers.

Got more questions?
We have all the answers.